Shareholder queries and FAQs

In recent years, many companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters.

These are typically from overseas-based ‘brokers’, working for firms that have become known as ‘boiler rooms’, who target shareholders, offering to sell them what often turn out to be worthless or high risk shares.
These ‘brokers’ can be very persistent and extremely persuasive. 5,000 people contact the Financial Conduct Authority (FCA) about share fraudS. each year, with victims losing an average of £20,000.

It is not just novice investors who have been duped in this way. Many victims have been successfully investing for several years. Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free company reports. If you receive any unsolicited investment advice, we recommend that you:

• make sure you get the name of the person and organisation
• check that the firm is properly authorised before getting involved by visiting the FCA register of authorised firms
• report the matter to the FCA either by calling 0800 111 6768 or by using this online form

The FCA publishes a list of these unauthorised firms on its website. If one of these firms contacts you by phone, the best course of action is to hang up. If you deal with an unauthorised firm, you will not be eligible to receive payment under the Financial Services Compensation Scheme, or have access to the Financial Ombudsman Service. If you have already paid money to share fraudsters you should contact Action Fraud on 0300 123 2040.

Elementis is aware that a small number of shareholders have received calls from individuals claiming from Rosewell Consulting Group or James & Jenkins Consulting Group, and offering an opportunity to buy Elementis shares. On occasion, representatives of these outfits are introducing themselves as agents of Elementis. Elementis is not represented by either of these organisations. We would encourage all shareholders to check that firms are properly registered before engaging to deal with shares and report any suspicious activity to the FCA using the contact details provided above.

We would advise all shareholders to remain vigilant and to notify the Company Secretary (company.secretariat@elementis.com) of any incidents.

Please advise our Registrars, Equiniti Limited, in writing which certificate is lost and you will be sent a Letter of Indemnity for completion. You should sign and return this letter to the Registrars so that a duplicate share certificate can be issued (there will be a cost for this service). Registrars' details are: Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA . Telephone: 0371 384 2379 (or if overseas + 44 121 415 7043).

Dividends are usually paid in May (final dividend) and September (interim dividend). You can view the Company's recent dividend history here.

Yes, dividends can be paid direct to your account (the tax voucher will continue to be sent to your registered address). Dividend mandate forms are available from Equiniti Limited at www.shareview.co.uk. If you have registered for Shareview Portfolio you can update this information online. Alternatively you can make your request by telephoning Equiniti Limited on 0371 384 2379 (or if overseas + 44 121 415 7043).

You should contact Equiniti Limited to arrange for a replacement cheque. A replacement cheque can be requested online through www.shareview.co.uk, over the telephone by calling 0371 384 2379 (or if overseas + 44 121 415 7043), or by post. Further details are provided at www.shareview.co.uk under 'Help'. If you have not received a dividend payment it may be because the address details held for you by our Registrars are incorrect or you purchased the shares after the ex-dividend date and were not entitled to receive the dividend.

The Company's shares can be bought or sold through any stockbroker or share dealing service and fees may vary. The Company's Registrar, Equiniti Limited, also offer the following dealing services:

Shareview Dealing Service
This service allows trading in shares online or over the phone. Please note that dealing charges will be applied subject to a minimum fee. A breakdown of the fees chargeable can be found online at www.shareview.co.uk, This service is available from 8.00 am to 4.30 pm, Mondays to Fridays (excluding bank holidays) for both the online and the telephone facility. If you are interested in the online facility, visit www.shareview.co.uk.

Postal Dealing
Equiniti offer a postal dealing service to shareholders with a registered UK address. To use this service, shareholders need to download a postal dealing form from www.shareview.co.uk. Please note this service will be subject to a minimum dealing fee.
 

Equiniti Limited will require a certified copy of the death certificate, a sealed office copy of the Grant of Representation when available and the share certificate. Once the Grant has been noted in the Registrar's records, a Share Transfer Form must be completed and returned to the Registrars and they will arrange to have the shares transferred into the name of the beneficiary.
If a Grant of Representation is not being obtained, next of kin may use the Small Estates service.
Further information about this process is available at www.shareview.co.uk or by calling Equiniti’s Bereavement Helpline on 0371-384-2793 (overseas shareholders should call +44 121-415-0875).

If you have previously registered for a Shareview Portfolio, you can update your details online at www.shareview.co.uk. If you do not already have a Shareview Portfolio, you will need to notify Equiniti Limited of any changes by phone or post. This is because, as part of the Shareview registration process, an activation letter is sent to your current registered address.
To inform Equiniti Limited of a change by telephone, please call 0371 384 2379 (or if overseas + 44 121 415 7043). A change of address can only be accepted over the telephone for a shareholding of fewer than 2,500 shares.
Please download an Address Change Form from www.shareview.co.uk to inform Equiniti Limited of a change by post. Alternatively you can submit a written request to Equiniti Limited, Aspect House, Spencer Road, Lancing, BN99 6DA, ensuring you include your shareholder reference number, old and new addresses, and full name(s) of shareholder(s).
 

Yes, you can choose to receive your shareholder communications electronically once you have registered for a Shareview Portfolio with Equiniti Limited at www.shareview.co.uk. You can also submit your proxy vote electronically through your online Shareview Portfolio.

Duplicates can be obtained from Equiniti Limited. There will be a cost for this service. You can contact Equiniti to request duplicates by email through www.shareview.co.uk, by telephoning the Shareholder Helpline 0371 384 2379 (or if overseas + 44 121 415 7043), or by writing to Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.

Equiniti Limited works with ShareGift which specialises in helping shareholders donate shares to a wide range of UK registered charities. To take advantage of this service, you should complete the ShareGift Transfer Form which is available from www.shareview.co.uk and send it, with your original share certificate, to Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.
This service is completely free of charge.
Other charities may also accept donations of shares.